Team Lead
Foundever
5 - 10 years
Mumbai
Posted: 10/04/2026
Job Description
Team Lead
Foundever is hiring Team Leader Operations for Ecommerce Process India Business
Were Hiring Team Leader (Ecommerce Process - Domestic )
Location: Airoli - Andheri Chandivali
Education: HSC / Graduate
Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Ecommerce Process
Process: International (Only Domestic Ecommerce Process applicants should apply)
Shift Window: 07:30 AM 11:30 PM (9 hours )
Week Offs: Rotational week off or 1 common week off as per availability
6 Days Working
What Were Looking For:
Experience in team handling
Prior client management exposure
Strong in Excel & reporting
Excellent communication skills
Proven people management & leadership skills
Quick learner with strong adaptability
Experience handling attrition & shrinkage
Key Skills:
Team Management
Client Handling
MS Excel Proficiency
Communication & Leadership
Problem Solving & Adaptability
Skills
- Shrinkage
- Attrition
- Team Leadership
- Customer Retention
- Customer Satisfaction (CSAT)
- Chat
- Team Management
- Leadership
- Schedule Adherence.
- Coaching & Feedback
- People metrics
Interested?
Send your updated CV tofarzeen.baig@foundever.com
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