System Administrator-Nexthink

Urgent Hiring for Nexthink Admin

Designation: Nexthink Lead Analyst/Team Manager

1. Work model- Hybrid only
2. Location- Primary- Pune/Hyderabad/Bangalore/ Kolkata/ Kochi

Roles and Responsibilities

Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.

Mandatorily specify the domain/technology areas the candidate will work on.]

Nexthink, Systrack

3-8 Years Desktop/Server support, System Administration

2 + years of experience in Nexthink

Technical Skill Set

Proactively analyse the Nexthink environment for the issues/impediments

Create a Case Study for the client presentation and Implementation later

Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer

Ability to create a category, investigation and perform Remote Actions using Nexthink

Create SOPs and KB articles

Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies

Create scripts in powershell for Nexthink Act modules (Optional).

Review Nexthink Engineering/Deployment project plan and progress

Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS)

Strong knowledge in Win 7 / Win 8 / windows 10 Operating System

Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management

Basic Knowledge of Intune and SCCM deployment

Ability to read logs

Good Customer orientation and coordination skills

Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.

Basic knowledge of Active Directory and Windows Servers

Basic understanding of networking concepts

Good Working knowledge in PowerShell scripting

Strong communication & presentation skills

Soft Skills

Good Communication, Collaboration & Teamwork:,Analytical & problem solving, adaptability; stakeholder management, Mentoring & Coaching to Junior Members

Certifications/Trainings

1. Windows 7 and / or Windows 8 / windows 10 /Windows 11 Certified

2. Nexthink IT Support Module Certification Mandatory

Certified Nexthink Administrator-Mandatory

Certified Nexthink Associate

Certified Associate in IT Support

Certified Nexthink Practitioner in DEX Automation-Mandatory

AI/ML Trainings

Scenario simulation with AI to prioritize initiatives

AIassisted slide/story generation for execs

M365 Copilot and prompt engineering