Support Specialist

About Us:

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Know our story: https://www.mobileum.com/

Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of over 1800+.

Join Mobileum Team

At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!

Position: L2 Support

Roles & Responsibility:

• Personal Qualities: Goal-oriented, structured, and customer-focused. Independent, self-learner, and resilient under pressure. Honest, reliable, with a strong work ethic and commitment to ethical standards.
• Handle customer inquiries via phone, email, and remote access, meeting SLAs.
• Keep customers updated on issue progress and resolution.
• Document issues, actions taken, and findings for full traceability.
• Collaborate with Engineering, Operations, and L1 Support to resolve issues efficiently.

Desired Profile: -

• Technical Skills: Proficient in Linux, with solid knowledge of mobile (GSM, UMTS, LTE) and landline (PSTN, ISDN, VoIP) technologies. Experience configuring Zabbix for network monitoring. Basic Bash and Python skills.
• Networking: Strong in IP (VPN, firewall, routing, remote access) and switch configuration.
• Additional Skills: Experience with PostgreSQL, ticketing systems, end-to-end testing, and mobile communication protocols (beneficial).

Work Experience: - 5+ years in telecommunications

Educational Qualification:

BE. / B.Tech., M.E./M.Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Location: Bangalore