Support Engineer Change & Release Management

Project Description:

We are seeking an experienced Change & Release Management Specialist to oversee and coordinate application changes and releases across multiple environments in a large enterprise services environment. The role focuses on managing the release lifecycle, ensuring smooth deployments, and collaborating closely with Release Managers, Application Teams, and Service Teams to support automation-driven processes. You need to have strong experience in release planning, process automation, configuration management, and enterprise-level deployments.

Responsibilities:

o Manage and coordinate all application changes and releases across non-production and production environments

o Collaborate with Release Managers, Application, Platform, and DevOps teams to integrate automated release workflows

o Support CI/CD-driven release pipelines and perform minor automation enhancements using Python and YAML, and implement runbook improvements

o Ensure all releases follow change management policies, approvals, and audit requirements

o Provision and manage cloud-based environments and containerized applications (Kubernetes, Docker/Podman) as part of the release process

o Manage security and compliance scans (Checkmarx secrets, vulnerability checks, internal tools) as part of releases

o Monitor logging and observability using cloud-native tools and Splunk

o Maintain detailed documentation for releases, runbooks, automation processes, and SOPs

o Perform ad-hoc operational, release-related, and automation tasks as required

o Participate in shift-based support for critical releases or environments

o Explore AI-driven automation and process improvements to optimize release reliability and efficiency

Mandatory Skills Description:

5+ years of experience in Change & Release Management for enterprise applications (IB&M / financial services)

Strong knowledge of Release Management, Change Management, Configuration Management, and Problem/Incident Management

Hands-on experience supporting CI/CD pipelines and integrating automation workflows

Familiarity with cloud platforms (AWS, Azure, or similar) and containerized deployments (Kubernetes, Docker/Podman)

Ability to perform minor enhancements or scripts using Python and YAML in the release pipeline

Experience with source control systems (GitLab, Git) and build/deployment scripts

Solid understanding of databases (Oracle, PostgreSQL) and ability to integrate DB automation into releases

Experience integrating security and compliance scans into release processes

Experience with monitoring/logging tools (cloud-native + Splunk)

Experience documenting processes using Confluence, Jira, or similar tools

Familiarity with AI-driven automation concepts in release and deployment processes

Strong verbal and written communication skills

Nice-to-Have Skills Description:

Understanding of ITIL processes is a plus