Sr Software Engineer - Service now, HAM, SAM

Scope:

• This role owns the end‑to‑end implementation and long‑term ownership of ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM / HAM Pro).
• The engineer will lead design, build, testing, deployment, and optimization of SAM/HAM capabilities, driving license compliance, cost optimization, audit readiness, and asset lifecycle governance across the enterprise.
• This is a hands‑on implementation role, not operational support only, and requires proven experience delivering full SAM and/or HAM implementations in complex enterprise environments.

What you'll do:

• Deliver full lifecycle implementations of ServiceNow SAM Pro and HAM / HAM Pro
• Configure:
• License models, entitlements, normalization, reconciliation
• Hardware lifecycle workflows (procurement → disposal)
• Integrate SAM/HAM with:
• CMDB
• ITSM
• Discovery
• Procurement systems
• Build dashboards and KPIs for:
• License compliance
• Cost savings
• Audit readiness
• Asset lifecycle health
• Provide L3 support and continuous optimization post go‑live
• Partner with system integrators during build and assume ownership after handoff
• Calibration success looks like
• Clean compliance positions
• Trusted reconciliation data
• Demonstrable cost savings
• Stable post‑implementation operations

What we are looking for:

• ServiceNow SAM Pro and/or HAM / HAM Pro implementation experience
• Proven delivery of at least one full SAM or HAM implementation
• Strong ServiceNow development:
• JavaScript
• Glide API
• Business Rules
• Script Includes
• Flow Designer
• Experience with:
• CMDB
• CSDM
• Discovery
• Enterprise‑scale ServiceNow environments with governance

Nice to have:

• ServiceNow certifications: CSA, CAD, SAM, HAM
• Experience supporting audits and license true‑ups
• Strong cross‑functional collaboration with Finance & Procurement

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.