Sr. Insurance Associate

Job Responsibilities

• Review and interpret customer requests and process transactions accurately.
• Perform billing activities, payment corrections, reconciliations, claims processing and non‑financial account updates.
• Process refunds, suspense clearing, reversals, voids/reissues, and related Pano‑2 activities.
• Analyze discrepancies, investigate pending items, and escalate issues to designated SPOCs.
• Maintain production trackers and Time & Motion trackers daily.
• Support training, peer sampling, and cross‑team collaboration.
• Coordinate with stateside teams for clarifications, approvals (including checks above $250K), and issue resolution.
• Participate in huddles, calibrations, QA discussions, and stateside calls.
• Ensure SLA adherence, process accuracy, and compliance with internal quality parameters.
• Provide inputs for process improvements and risk identification.
• Perform any additional tasks assigned by leadership