Specialist - Supply Chain Serv

·       SRE-specialist would be the first line of customer contact through his system application or through an assigned phone extension. 

·       SRE-specialist would be responsible to address all incoming requests as follows: respond to all phone requests, respond to SNow requests, document appropriate due diligence, supply literature to client and update and follow up on customer requests.

·       Ensure Process risk assessments and on-boarding requests within SLA

·       Ensure Sanction screening within SLA

·       Ensure Mailbox management

·       Ensure Track and report Issues registered related to Buyer requests

·       Ensure SLA governance and management

·       Ensure Supplier list maintenance

·       Ensure Governance of historical engagement records

·       Ensure Creation/Enhancement of peer-to-peer audit mechanism based on the ServiceNow process and updates

·       Ensure interaction with the client (MetLife Customers) to manage Ad-hoc request from TPRM PO, Commodity leads and other stakeholders

·       Support regional SNOW transition

·       Training SRE new hires

·       Risk remediation and Critical/Major file review and maintenance

·       SOP creation, maintenance and review

·       Govern documentation upload in SNOW

·       Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system.

·       Ensure that targets are met in accordance to SLA and internal standards.

·       Ensure adherence to established attendance schedules.