Spanish Support (Voice Process )

Job description:

You will be a part of the Customer support team handling Inbound & Outbound calls based on the requirement.

About Us :

We bring modern Internet software to main streets across America & Canada. Since our founding over a decadeago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers

interests first.

Roles and Responsibilities

Need to be flexible with rotating shift schedules based on business requirements.

Ensuring that customers are satisfied with good service.

Following up with customers to check that theyre satisfied with the updates.

Letting customers know about additional features & options based on the scenarios.

Need to handle escalation queries & concerns.

Working with a team of CSR & other departments to find appropriate solutions.

Skills Required:

Candidate should have 3-6 years of experience with Spanish language

Should have completed B1/B2 level in Spanish language.

Need to work on multitasking based on requirements.

Good call handling skills.

Basic knowledge on MS office & word.

Added advantage of handling English customers when required.

Added advantage if candidate has prior experience with Latin American.

Qualifications:

Any Graduate.

B1/B2 level certification in Spanish Language with any authorized institutions.

ABOUT SILVERMINE GROUP:

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every

year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 accurately, securely, and on time. Ourtechnology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers equipment stays on the road and their businesses keep humming.

Website: https://www.silverminegroup.com/

Apply on: careers@silverminegroup.com