ServiceNow Technical Consultant – HAM / SAM

Job Title: ServiceNow Technical Consultant HAM / SAM

• No. of Positions: 1
• Contract Duration: 5-6 Months
• Location: Kolkata/Hyderabad/Bengaluru/Gurugram
• Mode of Work: At least 1-2 days in Office
• Shift Timings: Evening Shift (in IST)

Role Overview

We are seeking a ServiceNow Technical Team Member to support configuration, development, integrations, and technical delivery across Hardware Asset Management and Software Asset Management implementations. This role is intended for a technical resource who can contribute hands on to delivery while working under the guidance of senior technical leaders and solution architects.

The ideal candidate has at least 3 years of experience supporting HAM or SAM on the ServiceNow platform. Candidates with experience across both HAM and SAM are strongly preferred.

This role requires strong technical fundamentals, dependable execution, and the ability to help build scalable, upgrade safe solutions.

Non-Negotiable Professional Expectations

• Proven reliability and accountability
• Strong English communication
• Ability to work standard U.S. business hours
• Comfortable in client-facing technical discussions
• Demonstrates critical thinking and sound technical judgment
• Operates with a config-first mindset and avoids unnecessary customization

Core Responsibilities

Technical Delivery Support

• Support solution configuration, development, and technical delivery.
• Build and update platform components aligned with ServiceNow best practices.
• Follow development standards, participate in code reviews, and implement technical guidance from senior team members.
• Help protect platform integrity and upgradeability.

Integration Support

Support integrations that help ensure accurate hardware and software asset data.

Expected experience includes:

• Import Sets and Transform Maps
• REST and SOAP APIs
• File-based ingestion
• IntegrationHub / MID Server
• Discovery and inventory data sources
• Data mapping and transformation logic

Must be able to:

• Troubleshoot data quality issues
• Support transform and mapping corrections
• Help stabilize source data inputs
• Prevent data issues from creating downstream asset or compliance problems

Integration capability is an important success factor for this role.

HAM / SAM Technical Expertise Required

• Hardware asset and software asset data structures
• Model and normalization support
• Asset and software lifecycle process support
• Entitlement and reconciliation support
• CMDB relationship awareness

Deep familiarity with the HAM / SAM data model is preferred:

• Hardware assets
• Software installs
• Models
• Entitlements
• CMDB relationships

Workflow & Automation Expectations

• Support asset and software related catalog items.
• Assist with approval logic, fulfillment logic, and exception handling.
• Use Flow Designer to support request, approval, allocation, and lifecycle workflows.
• Support workspace and UI enhancements using UI Builder where appropriate.

Experience Level Preferences

Minimum Preferred Candidate

• 3+ years ServiceNow development experience
• 3+ years hands-on HAM Pro or SAM Pro delivery
• CAD certification required
• Experience building integrations and managing transform logic
• Participated in asset, software, reconciliation, or normalization related activities

Strongly Preferred Candidate

• Experience across both HAM Pro and SAM Pro
• 46+ years ServiceNow experience
• Supported at least one asset-focused implementation
• Strong integration experience
• Comfortable working directly with clients and internal delivery teams

Certifications

Expected: CAD

Strongly Preferred: CSA, CIS-HAM, or CIS-SAM

Exceptional: Multiple certifications across ServiceNow asset disciplines.