Responsibilities / Expectations from the Role

- Provide expert-level Tier 3 support for complex ServiceNow issues while mentoring junior members.

- Engage with customers to understand requirements and translate them into ServiceNow solutions.

- Design and implement solutions across ServiceNow modules (ITSM, CMDB, Discovery, Integrations, Catalog).

- Lead and manage a team of 5 ServiceNow consultants.

- Manage endtoend project delivery including design, planning, and release activities.

- Ensure platform governance, documentation, and standardized operational processes.

- Drive continuous improvement and adoption of new ServiceNow capabilities.

Servicenow Developer