ServiceNow Developer

ServiceNow Developer

Location: Pune/ Bangalore

Job Type : Contract 2 hire

Key Responsibilities

Report & Dashboard Development: Create, configure, and maintain custom reports, interactive dashboards, and gauges for various ITIL processes (ITSM, CSM, ITOM).

Performance Analytics (PA): Build and maintain performance analytics indicators, breakdowns, and widgets to track trends over time.

Requirement Gathering: Collaborate with stakeholders to define key performance indicators (KPIs) and reporting requirements.

Data Visualization & Security: Design user-friendly, actionable dashboards; configure data security using Access Control Lists (ACLs) to ensure data privacy.

System Optimization: Monitor and tune report performance to ensure fast loading times and minimal impact on system performance.

Documentation: Create and maintain technical documentation for reporting solutions.

Velvet Jobs +4

Required Skills & Qualifications

Platform Expertise: Strong knowledge of ServiceNow core platform (Reporting, PA, Dashboards, CMDB).

Technical Skills: Proficiency in SQL, JavaScript, HTML/CSS for advanced reporting and scripting.

Data Analysis: Strong analytical skills to translate business needs into data, and experience with data modeling.

ITIL Knowledge: Understanding of ITIL processes (Incident, Change, Problem, Request).

Experience: 3+ years of relevant experience in ServiceNow development or analytics.

DevsData +4

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) - Performance Analytics