Service Desk Agent – Mandarin Language

Job Title: Service Desk Agent Mandarin Language

Location: Mysuru (Mysore) and nearby locations

Employment Type: Full-Time

Job Summary:

We are looking for a skilled and customer-focused Service Desk Agent with proficiency in Mandarin to join our IT support team. The ideal candidate will be responsible for providing first-level technical support to end users, handling service requests, and resolving incidents efficiently while ensuring excellent customer service.

Key Responsibilities:

• Provide Level 1 IT support via phone, email, and chat in Mandarin and English
• Handle incidents, service requests, and queries in a timely manner
• Log and track tickets using the ticketing system
• Troubleshoot basic hardware, software, and network issues
• Escalate complex issues to higher support teams when required
• Ensure SLA compliance and high customer satisfaction
• Maintain accurate documentation of issues and resolutions

Required Skills & Qualifications:

• Proficiency in Mandarin (spoken and written) mandatory
• Good communication skills in English
• Basic knowledge of IT support (Windows, MS Office, networking fundamentals)
• Experience with ticketing tools (ServiceNow, Remedy, etc.) is a plus
• Strong problem-solving and customer service skills
• Ability to work in rotational shifts

Experience:

• 03 years (freshers with Mandarin certification can also apply)

Education:

• Any graduate (preferred: IT / Computer Science background)

Preferred Qualifications:

• HSK certification (preferred)
• Prior experience in a service desk or technical support role