Senior Technical Support Engineer (Mac & Apple Support)

Senior Mac & Apple Endpoint Specialist

Work Type - Remote | Shift timings: 6pm - 3am IS

T
Position Summa

ry
We are seeking an experienced Senior Mac & Apple Endpoint Specialist to provide advanced support and administration for Apple devices in a global enterprise environment. The ideal candidate will possess deep technical expertise in macOS and iOS, extensive experience supporting senior executives, and exceptional communication skills. This role requires a highly professional individual who can operate independently, manage complex technical issues, and deliver a premium end-user experien

ce.
Key Responsibili

ties
Apple Endpoint Su

• pportProvide advanced troubleshooting and support for macOS, iOS, and iPadOS dev
• ices.Diagnose and resolve complex hardware, software, application, and connectivity is
• sues.Support Apple device lifecycle management including provisioning, deployment, upgrades, migrations, and decommissio
• ning.Maintain compliance, security, and configuration standards across Apple endpo

ints.Enterprise Apple Manag

• ementAdminister and support Apple Business Manager (
• ABM).Manage device enrollment, supervision, and application deploy
• ment.Support enterprise mobility and endpoint management platforms such as Jamf Pro, Kandji, Microsoft Intune, Workspace ONE, or similar solut
• ions.Troubleshoot identity, authentication, certificate, VPN, and access-related is

sues.Executive Su

• pportProvide white-glove support to C-level executives and senior leader
• ship.Handle VIP incidents with urgency, professionalism, and discre
• tion.Support executive meetings, presentations, remote working environments, and travel-related technology requirem
• ents.Build trusted relationships with senior stakeholders through outstanding service deli

very.Cross-Platform Su

• pportSupport Microsoft Windows devices and Microsoft 365 applications where requ
• ired.Collaborate with Infrastructure, Security, Network, and Service Desk teams to resolve complex is
• sues.Create and maintain technical documentation, knowledge articles, and standard operating proced

ures.

Required Qualifi

• cations
  5+ years of hands-on experience supporting Apple devices within a corporate or enterprise envi
• ronment.Advanced troubleshooting expertise across macOS, iOS, iPadOS, and Apple h
• ardware.Strong experience with Apple Business Manage
• r (ABM).Strong experience with Jamf Pro, Kandji, Intune, Workspace ONE, or equivalent Apple device management pl
• atforms.Experience supporting executive leadership and VIP users in a MN
• C setup.Strong understanding of Microsoft 365, Exchange Online, Teams, OneDrive, and identity management so
• lutions.Working knowledge of Windows 10/11 administration and troubles
• hooting.Understanding of networking fundamentals including Wi-Fi, VPN, DNS, and authentication techn

ologies.
Communication Requirements (Non-Ne

• gotiable)
  Exceptional spoken and written English communicati
• on skills.Ability to communicate confidently and professionally with senior executives and global sta
• keholders.Clear, neutral, and highly articulate communication style suitable for customer-facing and executive-facing int
• eractions.Strong presentation, documentation, and stakeholder manageme

nt skills.
Preferred Qua

• lifications
  Jamf Certified Associate, Jamf Certified Tech, or higher ce
• rtification.Apple Device Support or Apple Deployment & Management ce
• rtification.Microsoft certifications related to Endpoint Management or Mi
• crosoft 365.Experience supporting geographically distributed global or
• ganizations.Experience working in environments with strict security and compliance r