Senior Project Manager – EBS AMS(10+years)

Job Title: Project/Program Manager EBS AMS

Experience: 10+ years

Location: Pune

Job Summary:

We are looking for an experienced Project/Program Manager to lead Oracle EBS Application Management Support (AMS) projects. The role involves managing support operations, ensuring SLA compliance, and driving team performance and continuous improvement.

Key Responsibilities:

• Manage Oracle EBS support projects and daily AMS operations
• Ensure SLAs (response and resolution times) are consistently met
• Track and improve KPIs such as RCA, ticket reduction, automation, and value additions
• Monitor team productivity and drive year-on-year improvements
• Manage team shifts, scheduling, and rostering
• Lead, mentor, and motivate team members
• Act as the primary point of contact for internal and external stakeholders
• Collaborate with cross-functional teams to ensure smooth delivery
• Ensure high-quality deliverables and adherence to standards

Required Skills & Qualifications:

• Strong experience in managing EBS support/AMS projects
• Good understanding of SLA and KPI management
• Proven leadership and team management skills
• Excellent communication and stakeholder management abilities
• Experience in project management and software support/development/implementation

Preferred Skills:

• Experience in automation and process improvement initiatives
• Ability to drive continuous improvement and operational efficiency