SAP CX Architect

We are looking for a seasoned SAP Customer Experience (CX) Architect to join our team and drive cutting-edge customer engagement and digital transformation initiatives.

Location: Bengaluru [Need LOCALS]

Experience: 10+ Years

Work Mode and Type: Hybrid and FTE

Key Responsibilities:

Lead end-to-end architecture for SAP CX solutions, with a strong focus on SAP Commerce Cloud (CCV2) and composable storefronts

Define and implement Composable Commerce architecture leveraging APIs, microservices, and headless frontends

Architect scalable solutions on SAP Commerce Cloud CCV2 (Cloud native / Kubernetes-based hosted environment)

Design and integrate scalable systems across SAP S/4HANA, ECC, and third-party ecosystems

Drive omnichannel commerce strategies, including web, mobile, and emerging digital touchpoints

Act as a client-facing architecture lead, driving solution vision, roadmap, and design discussions with stakeholders

Translate business requirements into scalable, cloud-ready, future-proof architectures

Establish architecture governance, standards, and reusable design patterns across programs

Lead and manage cross-functional delivery teams, ensuring alignment across architecture, development, QA, and DevOps

Mentor and coach technical teams, driving engineering excellence and ownership culture

Lead architecture/discovery workshops, solution reviews, and executive-level presentations

Evaluate and implement GenAI and AI-driven personalization use cases in CX and Commerce

Required Skills:

Strong hands-on experience in SAP Commerce Cloud (CCV2)

Proven experience with Composable Storefront (Spartacus) or modern frontend frameworks (Angular/React)

Deep understanding of API-first, microservices, and event-driven architecture patterns

Experience with SAP BTP, CPI, and integration technologies (REST, OData, SOAP)

Expertise integrating SAP CX with SAP S/4HANA / ECC

Strong knowledge of cloud-native architecture, containerized deployments, and scalability patterns (Kubernetes-based environments in CCV2)

Proven experience in client-facing architecture roles, including stakeholder management and solution alignment

Experience leading distributed teams and large-scale enterprise delivery programs

Nice to Have:

SAP Commerce / SAP CX certifications

Experience across SAP CX suite:

o Sales Cloud

o Service Cloud

o Customer Data Cloud (CDC)

o Engagement Cloud

o Customer Data Platforms (CDP)

Experience with AI/ML, GenAI, recommendation engines in commerce

Familiarity with DevOps, CI/CD pipelines, and cloud platforms (AWS / Azure / GCP)