Salesforce Technical Program Manager

Role Overview

We are seeking an experienced Salesforce Technical Program Manager with strong technical acumen to lead large-scale, multi-workstream Salesforce programs. The ideal candidate will combine program governance, stakeholder management, and deep Salesforce platform understanding to drive successful delivery across complex enterprise transformations.

Key Responsibilities

Program Leadership

• Lead end-to-end delivery of large Salesforce programs across multiple clouds (Sales, Service, Experience, Data Cloud, etc.)
• Define program roadmap, milestones, dependencies, and execution strategy
• Drive alignment between business stakeholders, IT teams, and external partners
• Manage multi-vendor ecosystem and ensure delivery accountability

Technical Oversight

• Provide architectural oversight and ensure alignment with Salesforce best practices
• Review and guide solution design, integrations, and data architecture
• Collaborate with Solution Architects on scalable and secure implementations
• Ensure adherence to DevOps processes (CI/CD, release management)

Delivery & Governance

• Establish program governance frameworks, KPIs, and reporting cadence
• Monitor risks, issues, and dependencies across workstreams
• Ensure timely delivery within scope, budget, and quality parameters
• Drive Agile/Hybrid delivery models (Scrum, SAFe)

Stakeholder Management

• Act as a trusted advisor to senior leadership and business stakeholders
• Lead steering committee meetings and executive reporting
• Translate business needs into technical execution strategy

Financial & Resource Management

• Manage program budgets, forecasting, and cost optimization
• Allocate resources effectively across multiple projects
• Track ROI and business outcomes

Required Skills & Qualifications

Experience

• 12+ years in IT, with 6+ years in Salesforce program/project management
• Proven experience managing large transformation programs (multi-million $ budgets)
• Experience in industries like Manufacturing, Consumer Goods, Telecom, or BFSI preferred

Salesforce Expertise

• Strong understanding of:
• Sales Cloud, Service Cloud, Experience Cloud
• Salesforce Data Cloud / CDP
• Integration patterns (REST/SOAP APIs, MuleSoft)
• Data modeling and governance
• Familiarity with Revenue Cloud / CPQ is a plus

Technical Skills

• Understanding of:
• Apex, Lightning Web Components (LWC)
• Integration frameworks and middleware (e.g., MuleSoft)
• DevOps tools (Copado, Gearset, Jenkins)
• Data platforms like Snowflake

Program Management

• Strong expertise in Agile, Scrum, and SAFe methodologies
• Experience with tools like Jira, Confluence
• PMP / SAFe / Salesforce certifications preferred