RR-0370478 - Analyst II Infrastructure Services

Job Description:

The IT Asset Data Administrator is responsible for managing and maintaining accurate asset data within the asset management system (e.g., ServiceNow) for the supported client/account. This role ensures end-to-end tracking of hardware and software assets by handling IMACD (Install, Move, Add, Change, Dispose) requests, performing data reconciliation, and supporting reporting requirements to enable effective asset governance and compliance.

Key Responsibilities

• Manage asset lifecycle activities including Install, Move, Add, Change, and Dispose (IMACD) for hardware and software assets

• Create, update, and maintain asset records in the asset management tool (e.g., ServiceNow)

• Ensure data accuracy, completeness, and consistency across all asset records

• Perform regular reconciliation of asset data against multiple data sources (procurement, inventory, discovery tools, etc.)

• Monitor asset status and ensure timely updates throughout the lifecycle

• Validate and track asset movements across locations, users, and stockrooms

• Support audit and compliance requirements by maintaining accurate asset records and documentation

• Generate periodic and ad-hoc reports for stakeholders and leadership

• Identify and resolve data discrepancies and drive data quality improvements

• Collaborate with cross-functional teams (procurement, IT support, vendors) for asset-related activities

• Support stock management and disposal tracking processes

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

• 0–1 years of experience in IT Asset Management (HAM/SAM) or IT operations

• Hands-on experience with asset management tools such as ServiceNow

• Good understanding of IT asset lifecycle management

• Strong data management and analytical skills

• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)

• Attention to detail with strong problem-solving abilities

• Good communication and stakeholder management skills

Preferred Skills

• Experience with discovery tools (e.g., SCCM, Intune, Tanium)

• Knowledge of software licensing (SAM) concepts and compliance

• Familiarity with ITIL processes

• Experience in reporting tools (Power BI, Tableau)

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