Retail Store Manager

Location: Bangalore

Brand: Eluno

Role - Retail Store Manager

About Eluno:

We are an early-stage, fast-growing startup based in Bangalore, building a new kind of fashion-first eyewear brand. Backed by founders from CRED, Snapdeal, Unacademy, CoinDCX, Urban Company and redBus, along with a top-tier venture capital fund, we are building both online and physical retail experiences from the ground up.

At Eluno, we believe eyewear is not just an accessory but a part of how people express who they are. We design stylish, high-quality frames that feel confident, modern and personal.

What you will do:

• Oversee all store operations, including sales, inventory management, and staff management in the store located in HSR Layout, Bangalore.
• Develop and implement strategies to achieve sales targets and ensure high levels of customer satisfaction.
• Monitor Key Performance Indicators (KPIs) and implement improvements to meet and exceed targets.
• Ensure compliance with company policies and procedures, including SOPs related to store operations.
• Lead and motivate a team of retail staff to deliver excellent customer service and drive sales.
• Analyse sales data and trends to make informed decisions regarding pricing, promotions, and merchandising.
• Maintain a clean and well-organized store environment to enhance the overall shopping experience for customers.
• Handle customer inquiries and concerns in a professional and timely manner to resolve issues and maintain customer loyalty.

Requirements:

• Proven experience (2-5 years) in customer-facing roles in a retail environment.
• In-depth knowledge of retail operations, including inventory management, sales reporting, and staff scheduling.
• Strong analytical skills to interpret sales performance and market trend data.
• Familiarity with implementing and monitoring KPIs to drive business objectives.
• Excellent communication and interpersonal abilities to lead a diverse team effectively.
• Ability to work well under pressure in a fast-paced retail environment.