Core Responsibilities

Booking Management: Process reservation requests efficiently, including room inquiries, cancellations, and modifications.
System Maintenance: Update inventory on the PMS and online platforms (OTAs) to prevent overbooking.
Customer Communication: Answer inquiries, provide hotel information, and process payments/deposits in a professional manner.
Revenue Generation: Apply upselling techniques for higher room categories and packages.
Coordination: Collaborate with the front office and sales teams regarding group bookings, special requests, and VIP arrivals.

Reservations Executive