Punjabi Customer Service Representative

Job Title: Punjabi Customer Service Support

Department: Customer Support / Language Services

Location: Noida, Uttar Pradesh, India

Job Type: Full-time

Shift: US Shift (Rotational PST Time)

Proposed Start Date: 27 April 2026

About the Role

You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Responsibilities

• Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Qualifications

• Fluency in English and Second Language spoken
• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
• Prior experience in language interpretation is mandatory.
• Excellent listening, retention, and note-taking skills.