Product Success Engineer

Join us as a Product Success Engineer and play a key role in bridging technology and customer experience by driving successful product implementation across residential communities in Hyderabad.

Key Responsibilities:

• Support end-to-end product implementation and onboarding across residential communities
• Conduct training sessions for facility management teams, security staff, residents, and stakeholders
• Monitor product adoption and ensure a smooth user experience through regular follow-ups
• Resolve app-related helpdesk tickets in a timely and professional manner
• Capture customer feedback, operational challenges, and field observations for internal improvements
• Coordinate with Product, Technology, and Operations teams for issue resolution and enhancements
• Assist in preparing reports, presentations, training materials, and user documentation
• Travel regularly to client sites for implementation and stakeholder coordination
• Build strong on-ground relationships and ensure customer satisfaction

Preferred Skills & Qualifications:

• Strong communication and interpersonal skills
• Proficiency in Telugu, Hindi, and English
• Ability to troubleshoot basic technical or app-related issues
• Comfortable in field-based roles with regular travel
• Experience or familiarity with facility management, residential operations, or construction environments is an added advantage
• Experience: 6months - 2years