Product Operations Associate

About OnArrival

OnArrival is building the infrastructure layer for modern travel, spanning flights, hotels, insurance, visas, payments, refunds, APIs, supplier integrations, and travel operations.

This is not a traditional Product Ops role. You'll work directly with the Founder and CTO to drive execution across product, engineering, implementation, and customer operations.

What You'll Do

Execution & Project Tracking

• Track critical initiatives across teams.
• Maintain clear visibility on owners, timelines, blockers, risks, and customer commitments.
• Ensure important work doesn't get lost in meetings, Slack, or assumptions.

AI-Powered Prototyping

• Build quick prototypes, workflows, mockups, dashboards, and process flows using AI tools.
• Turn ideas into tangible artifacts that accelerate decision-making.
• Use tools like Figma, Cursor, v0, Replit, Bolt, ChatGPT, Claude, Notion, and Sheets.

Customer & Delivery Coordination

• Manage implementation updates, UAT tracking, release communication, and customer expectations.
• Translate technical progress into clear, actionable customer-facing updates.

Founder / CTO Support

• Prepare concise operating briefs covering:
• Progress made
• Blockers and risks
• Escalations required
• Customer commitments at risk
• Decisions pending

Meeting & Follow-up Discipline

• Capture decisions, owners, deadlines, and action items.
• Ensure follow-ups happen and accountability remains clear.

Product & Engineering Coordination

• Work closely with Product, Engineering, QA, Support, and Business teams.
• Understand APIs, releases, bugs, product flows, integrations, and technical discussions well enough to track execution effectively.

What We're Looking For

• Strong written and verbal communication
• Good understanding of Product ops
• Exceptional organization and follow-through
• Comfort working in ambiguity and fast-paced environments
• Ability to understand technical concepts and product workflows
• Strong AI proficiency for research, summarization, planning, prototyping, and execution
• Ability to ask the right questions and drive clarity

Success Looks Like

• Clear ownership and visibility across projects
• Early identification of blockers and risks
• Better customer expectation management
• Action-oriented meetings and follow-ups
• Faster execution through AI-assisted workflows
• Reduced dependency on the Founder/CTO for status visibility

Who Should Apply

Someone early in their career who thrives in fast-moving environments, enjoys turning chaos into structure, and wants a front-row seat to how a technology company is built and scaled.

If you're highly organized, AI-native, technically curious, and obsessed with execution, we'd love to hear from you.