Operations Manager- BPO

Were Hiring: Delivery Manager International Voice Process (US Process) for a global IT service provider out of Chennai / Night Shift (US Shift) - 12+ Years Experience

We are seeking a seasoned Delivery Manager to oversee end-to-end Back office/ call center operations for our US clients. If you have strong leadership skills, client-facing experience, and a passion for driving operational excellence, this role is for you!

Key Responsibilities:

Manage overall delivery for US Back office/ call center operations

Act as the primary point of contact for client engagement and escalations

Drive performance, quality, and continuous improvement initiatives

Collaborate with stakeholders to ensure seamless service delivery

What Were Looking For:

12+ years of experience in BPO / Call Center / ITES

Proven experience in managing US process and night shift operations

Strong client-facing and stakeholder management skills

Excellent communication and leadership abilities

Experience handling large teams and complex operations