Operations Coordinator [T500-26753]

About Visy:

Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealands largest manufacturer of food and beverage packaging, made from household recycling. As Australias largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.

Introduction to the Role:

Position Title: Operations Coordinator

Division: Global Procurement, Global Sales

Country/Region Coverage: UK

Role Location: India

Position Summary:

The operations Coordinator supports the UK Trading business by managing day-to-day shipping and trade operations. The role ensures shipments are executed accurately, on time, and at the most cost-effective level while coordinating with internal teams and external partners across multiple countries.

Key Responsibilities:

Shipment Coordination:

• Plan and manage shipments from booking through to final delivery.
• Monitor shipment progress and proactively resolve delays or operational issues.
• Support freight negotiations and identify cost-effective shipping solutions.

Cost Control:

• Monitor and track additional shipping costs such as demurrage and wasted journeys.
• Coordinate with Trading and Finance teams to recover applicable costs.
• Support initiatives to minimize overall shipping expenses.

Stakeholder Coordination:

• Act as the primary point of contact for day-to-day operational queries.
• Coordinate with suppliers, customers, freight forwarders, and shipping lines.
• Collaborate with teams across India, UK, Singapore, and Australia to resolve operational issues.

Shipping & Trade Administration:

• Create and manage shipment records, sales orders, and purchase orders.
• Handle shipment bookings, documentation, and confirmations.
• Process VGM declarations, vendor invoices, and shipping/banking documents.
• Coordinate inspections and certification activities where required.
• Maintain accurate shipment records and supporting documentation.

Compliance & Continuous Improvement:

• Ensure compliance with Visy's policies, procedures, and internal controls.
• Support internal and external audits while minimizing audit findings.
• Identify opportunities to improve operational processes and efficiencies.

Key Challenges:

• Managing multiple shipments and competing deadlines in a fast-paced environment.
• Coordinating activities across multiple countries and time zones.
• Maintaining high accuracy while handling large transaction volumes.

Key Relationships:

Internal Stakeholders:

• Shipping & Operations Manager
• Singapore Documentation Team
• Operational Excellence Team
• Finance
• Administration
• Production
• Logistics
• Warehouse

External Stakeholders:

• Customers
• Suppliers
• Freight Forwarders
• Shipping Lines

Experience & Qualifications:

Mandatory:

• Minimum 3 years of relevant experience.
• Experience in the shipping industry, particularly freight forwarding.

Preferred:

• Experience in the wastepaper and plastic recycling industry.
• Proficiency in Microsoft Office Suite.
• Working knowledge of SAP.

Required Skills:

• Strong coordination and problem-solving skills within shipping or logistics operations.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills in English.
• Ability to work independently and collaboratively within a global team.
• Excellent attention to detail and process discipline.
• Continuous improvement mindset with a focus on operational efficiency.