Network Engineer

Hiring: Network Support Engineer (L2) NOC Operations

Work location : Technopark ,Trivandrum

Were hiring for our client for a skilled L2 Network Support Engineer with 24 years of experience

Role Overview:

Handle advanced troubleshooting, manage escalated incidents (P1/P2), and ensure high availability of network and infrastructure systems. Act as the key escalation point for L1 and coordinate with L3 teams during critical outages.

Key Responsibilities:

Resolve complex network/infrastructure issues within SLA

Perform deep troubleshooting (TCP/IP, DNS, routing, connectivity)

Lead incident handling, escalation, and stakeholder communication

Support major incident response and service restoration

Contribute to RCA, runbooks, and continuous improvement

Skills Required:

Strong networking fundamentals & troubleshooting experience

Familiarity with monitoring and ticketing tools (Zenduty, Dynamics 365, Zoho Desk)

Ability to analyze logs, metrics & alerts

Good communication & documentation skills

Preferred Certifications: CCNA / Network+ / ITIL (Linux/Cloud is a plus)

Work Environment: 247 NOC (rotational shifts)

Interested candidates, feel free to reach out or share your profile!