Nepali Language Expert

Role - We are seeking skilled and experienced Language Interpreters fluent in English and second language to support customers. The ideal candidate will have prior exposure to call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.

Responsibilities:

• Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.
• Facilitate clear and accurate communication between clients and non English-speaking customers.
• Ensure complete accuracy by relaying information without omissions, additions, or alterations.
• Maintain confidentiality and handle sensitive customer information with the highest level of discretion.
• Preserve tone, intent, and cultural context while interpreting conversations.
• Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.
• Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction.
• Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.

Qualifications:

• Fluency in spoken English and one additional language.
• 12 years of experience in an international call center environment, preferably supporting U.S. customers.
• Mandatory prior experience in language interpretation (telephonic or live).
• Strong listening, comprehension, memory retention, and note-taking skills.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure or sensitive situations.
• Understanding of cultural sensitivities and appropriate communication etiquette.
• Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.

Educational Qualifications:

• Bachelor's degree in any discipline.
• Language certification or formal training in interpretation is a plus.