Mortgage Support Analyst

Your role

Do you have a passion for designing and delivering real estate lending products and solutions that surprise and delight clients? Does delivering these solutions in an agile fashion to support effective change management excite you? Do you understand financial and non-financial risks associated with real estate lending and are you a problem solver? Are you a strategic thinker with strong business acumen who is passionate about improving the overall client experience end to end?

Your team

We are looking for someone who can:

• Assist in executing digitally focused strategic initiatives for residential and commercial Mortgage lending in both a current and new digital bank environment
• Assist in the vision, strategy and objectives for the Bank’s residential and commercial Mortgage business and platform
• Assist in ownership of new business initiatives ensuring appropriate coordination and prioritization of key deliverables and successful navigation through the Bank governance processes
• Partner with digital and technology teams to integrate our lending/liability solutions into our client and field experience to drive growth and penetration across product and platforms
• Establish cadence and coordination across technology, digital and business on new development execution and create, maintain, and execute communication plans on business initiatives and platform changes
• Assist and support assessment, development and delivery of innovative, user-oriented solutions, products, programs, and/or strategies.
• Information gathering activities such as surveying, analyzing and evaluating processes, products, and services,
• Recommending improvements, solutions, and respective implementation plans
• Supporting project management tasks in the areas of quality control and project management
• Identifying and documenting the main stakeholders and other sources (e.g. existing systems, regulations) for functional and non-functional requirements
• Assist in continuously review the mortgage product offering and recommend and implement new product developments to drive growth
• Execute complex mortgage reporting and analytics as well as streamline and automate current reporting

Your expertise

Your expertise :
• A bachelor's degree or equivalent, with an advanced degree (preferred)
• Ideally 5 years’ experience in residential and/or commercial mortgage loan originations, operations or secondary markets with a strong understanding of various mortgage products OR business and financial analysis
• Strong knowledge and experience with residential and/or commercial mortgage origination, operations and platforms preferred
• Strong relationship management, analytical, problem-solving, consultative, and negotiation skills
• Ability to lead, prioritize and execute on multiple concurrent priorities/initiatives working in a fast-paced environment with aggressive deadlines and minimal supervision
• Ability to drive change across an organization and influence key stakeholders
• Ability to interact with all levels of management, multi-task and work well under pressure
• Ability to work in an agile way as part of multi-disciplinary teams, participate in agile ceremonies, and collaborate with engineers, product managers, designers, and others
• Ability to create, groom and prioritize user stories in the product backlog. Strong knowledge of AGILE methodology and GITLAB tool
• Strong written and verbal communication skills to effectively relate data to coworkers
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Excellent critical thinking skills to help solve business problems and make decisions