Mega Walk-In Drive || Customer Service Agent || HCLTech || Chennai

HCLTech is Hiring for Customer Service Agent!

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 23rd May 2026

Timing: 11:00 AM - 3:00 PM

Walk-In Address: Tower 4 at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai-600119,Tamil Nadu.

Work Location: Chennai

Contact Persons: Priyanka/ Monica/ Freddy

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

Roles and Responsibility

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any basic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features

The agent shall make every reasonable attempt to resolve and provide the service where possible

Provide accurate and complete information by using right methods and tools

Ability to quickly assess an issue and accurately respond to customer inquiries

Respond to all service requests and issues raised via chat support

Move the request to L2 support team .

Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

Keep records of customer interactions, process customer account changes as required

Follow communication procedures, guidelines and policies

Meet individual and team targets for a variety of customer service goals

Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Skillset Required :

Good communication and English/ Language skills

Previous customer support experience or experience as a client service representative is preferred

Strong phone contact handling skills, including active listening skills and ability to empathize

Past expertise in chat support process

Good Typing skills

Creative problem-solving and analytical skills

Ability to work closely with other departments and get the right information in a timely manner

Ability to multi-task, prioritize, and manage time effectively