Manager – Retail Operations Team!

Genpact

5 - 10 years

Mangalore

Posted: 22/05/2026

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Job Description

Lead Analyst - Process Analytics - S&M

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting Applications for the role of Manager Retail Operations Team! In this role the incumbent will support retail space optimization efforts to enhance customer experience drive sales and ensure efficient product placement. The role requires a detail-oriented professional with expertise in space planning floor planning and retail operations. The incumbent will work closely with cross-functional teams assist in data analysis and contribute to the implementation of strategies that maximize the use of physical retail spaces while ensuring seamless execution of merchandising initiatives. Responsibilities: - Space Planning & Planogramming: - Assist in designing and implementing optimized store layouts using space planning software/tools. - Support the development and delivery of planograms across various departments to improve product visibility and sales. - Help assign store assortments to planograms (PO Gs) to ensure alignment with the clients presentation objectives and store layout. - Floor Planning & Store Layout Optimization: - Assist in executing the clients business strategies related to space planning store layout and supply chain tools. - Maintain and update centralized records of store layouts to ensure optimal space utilization and consistency across locations. - Identify and help reduce discrepancies between recommended and actual store space by implementing efficient planning practices. - Use data analytics to support decisions regarding product assortment and shelf space optimization in alignment with the clients sales objectives. - Collaborate with the retail and design teams to assist in creating effective floor plans that reflect the brands identity and enhance customer engagement. - Operations support & Team Collaboration: - Support the team in delivering retail space planning and optimization initiatives for the client. - Assist in monitoring SL As business performance metrics and customer satisfaction levels. - Help manage day-to-day operational activities ensuring smooth execution of processes and timely issue resolution. - Contribute to staffing and hiring processes by assisting in identifying resource needs and supporting onboarding activities. - Support performance tracking competency development and career progression initiatives within the team. - Cross-Functional Coordination: - Work closely with store managers marketing teams and operations teams to support the execution of space planning and merchandising initiatives. - Assist in coordinating communication between internal teams and external stakeholders to ensure smooth execution of retail strategies. - Gather insights from the clients business teams and contribute to reporting updates and process improvements.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA, Data Analysis Certificate - SuperCode AISuperCode AI, PMI Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)Project Management Institute (PMI)

Required Skills

Agile Methodology, Agile Methodology, Business Consulting, Business Development, Client Relations, Collaboration Tools, Content Management, Contract Management, Contract Pricing, Design Thinking, Digital Business Strategy, Digital Marketing Analytics, Drafting Agreements, Executive Presence, Generative AI, Inclusion, Marketing Mix, Marketo, Market Segmentation, People Leadership, Personal Effectiveness, Pricing Analytics, Program Management, Promotional Marketing, Risk Management {+ 3 more}

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Process Analytics - S&M

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About Company

Genpact is a global professional services and IT consulting company that specializes in digital transformation, business process management (BPM), data analytics, artificial intelligence, and outsourcing services. The company was founded in 1997 as a unit of General Electric and later became an independent public company._x000d_ _x000d_ Genpact works with industries such as banking, healthcare, insurance, manufacturing, and retail, helping organizations improve operations through automation, AI, cloud, and analytics solutions. It has operations in more than 30 countries and employs over 140,000 people globally.

Manager – Retail Operations Team!

Genpact

Job Description

About Company

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