Manager - Operations & Services Group

Department

Operation and Service Group

Location

Noida Back Office

Position

Manager- Retail OPS

Band

M

Reporting to

Sr. Manager

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs

Our Values

• · Sensitivity
• · Excellence
• · Ethics
• · Dynamism

About HDFC Ergo General Insurance Co., Ltd.,

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector banks (Bank), the Company has become a subsidiary of the Bank. The Company offers a complete range of general insurance products ranging from motor, health, travel, home and personal accidents in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across a wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers. 

Key Roles &Responsibilities

• 1. Overall OEM monitoring and tracking of exception cases
• 2. Publishing of all OEM MIS
• 3. Weekly QC to ensure 100% accuracy and compliance.
• 4. Daily and monthly reconciliation of OEM endorsement and cancellations in GC
• 5. Drive Productivity optimization and effective people management within the team.
• 6. Mapping/Patching for integration of OEM exception cases in GC/DC
• 7. Monitoring and MIS of SI Breach cases
• 8. End to End reconciliation and closure of OPEN Credit and PID cases for Pan India
• 9. UAT for OEM for all New OEM tie-ups and innovations in current process
• 10. Adherence of Audit requirements and regulatory compliance standards 
• 11. Master Mappings for New OEM onboardings
• 12. Co-ordination with all stakeholders and inter department collaboration for faster resolutions and TAT’s.
• 13. Lead automation initiatives and process improvements to enhance operational efficiency.

Key Requirements – Education & Certificates

• · Graduation/ PG in any stream

Key Requirements - Experience &Skills

• · Ability to work in teams
• · Develop strong interpersonal skills with various functional stakeholders