Logistics Coordinator

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

ey Responsibility 

The role of the Logistic Coordinator is a global role and may be asked to perform duties for countries across the globe.  The individuals in this role must handle multiple simultaneous tasks by reviewing customer orders, sourcing decisions based on business rules and conditions, providing information such as order status and part number information to internal and external customers. Updating work orders with information in a time sensitive manner to ensure that schedules for the field can be managed in an optimized way is key to the success of this role and NCR service

Qualification

• Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required. 

• Provides order status as well as information around delays and other order related issues to customers if required over call, email. 

• Processes customer complaints and provides status to customers 

• Handles Order Escalations (allocations and prioritization) 

• Provides adequate response/information to questions/requests from in and external customers. Handling Customer, Product and Order Holds 

• Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc

Work Environment:

• This is a full-time position.

• Candidates must work at least 4 days a week from the office.

• Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule. (Complete Night Shift)

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.