Learner Success Manager

Learner Success Manager

Location: Sector 62, Noida (WFO)

Company: BuildAmbit

Industry: EdTech / AEC Upskilling

About BuildAmbit

BuildAmbit is an AEC (Architecture, Engineering & Construction) upskilling platform focused on building industry-ready talent through practical learning, mentorship, and career outcomes. Backed by the expertise of RSP India, BuildAmbit aims to bridge the skill gap in the construction and design ecosystem through high-impact learning experiences.

Role Overview

We are looking for a proactive and learner-centric Learner Success Manager to ensure an outstanding experience for learners across our programs. The role involves managing learner engagement, resolving learner concerns, improving retention, coordinating with mentors and operations teams, and ensuring successful learning outcomes.

The ideal candidate should have strong communication skills, empathy, operational discipline, and experience in EdTech learner management or customer success.

Key Responsibilities

Learner Engagement & Success:

• Act as the primary point of contact for learners throughout their learning journey.
• Drive learner engagement, attendance, assignment completion, and course participation.
• Conduct onboarding sessions and guide learners on program structure, schedules, and expectations.
• Build strong relationships with learners to improve satisfaction and retention.

Learner Support & Issue Resolution

• Resolve learner queries related to classes, LMS access, schedules, recordings, assessments, and certifications.
• Coordinate with internal teams including mentors, operations, tech, and content for faster issue resolution.
• Track escalations and ensure timely closure with high learner satisfaction.

Retention & Performance Tracking:

• Monitor learner progress, attendance, and engagement metrics.
• Identify at-risk learners and proactively intervene to improve course completion rates.
• Conduct feedback calls, learner health checks, and engagement activities.

Mentor & Operations Coordination:

• Work closely with mentors/trainers to track learner performance and participation.
• Coordinate for assignment reviews, doubt sessions, and learner feedback implementation.
• Support smooth execution of live sessions, assessments, and learner communication.

Reporting & Process Improvement:

• Maintain learner databases, support trackers, and engagement reports.
• Share insights on learner behaviour, drop-offs, and support trends.
• Suggest improvements in learner experience, communication flows, and operational processes.

Requirements

• 25 years of experience in Learner Success, Customer Success, Student Operations, or EdTech Support.
• Excellent verbal and written communication skills.
• Strong empathy, problem-solving, and stakeholder management skills.
• Comfortable handling large learner cohorts and multiple communication channels.
• Experience with LMS platforms, CRM tools, Google Sheets, and learner engagement tools is preferred.
• Ability to work in a fast-paced startup environment.

What Youll Own

• Learner satisfaction and experience
• Course completion and retention metrics
• Learner communication and engagement
• Escalation management and resolution TAT
• Support process efficiency