Lead - Admission Counselor

About CMR Group:

The CMR Group of Institutions is a unique education conglomerate based in Bangalore, India, that offers a wide range of courses from the Montessori / Kindergarten level to postgraduate and PhD programs. Founded in 1991 to meet the needs of local students, CMR Group currently comprises different brands of schools & colleges, namely, CMRIT Bangalore, Ekya Schools, CMR National Colleges & the CMR University, which was established in 2013.

Institutions: 20+ | Programmes: 80+ | Students: 20000+

Roles & Responsibilities:

• Lead a team of 15-20 tele callers in their sales
• Audit calls of the In-house team and suggest changes in pitch, tonality, communication, etc.
• Conduct regular one-on-one meetings with each admission counsellor to govern their performance and suggest improvement.
• Prepare calling SOPs, modify existing processes and suggest improvements
• Maintaining the admitted students database.
• The candidate should be willing to take up marketing-related field work in addition to admission counselling work. Participate in BTL activities for branding, visibility, and marketing, etc.,
• Help the marketing team with ideas on how to improve the process, and also participate in marketing brainstorming sessions.
• Should be hands-on with Google Suite (Google Docs, Forms, Sheets, etc.)
• Adept in preparing and analyzing data of the tele callers, such as calling time, TAT to call leads, lead to application conversion rates, etc.
• Act as an SME - Subject Matter expert in solving queries and auditing calls of the team.

Education & Experience Required:

• Candidate with a Graduation as a minimum qualification
• 3 - 6 years of experience in a telecalling sales lead role is preferred.
• Proficiency in the Kannada language (speaking) is preferable
• Knowledge of MS Office is mandatory