L3 Application Support

Job Title: L2-L3 Production Support-Capital Market

Location: Pune (Hinjewadi)

Experience Required: 6-10 Years.

Notice Period : up-to 15 days

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honoured with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 13,950+ and has 52 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Role Overview

The L3 Production Support Analyst is responsible for providing advanced technical and functional support for mission-critical trading, risk, payments, treasury, and capital markets applications. The role ensures system stability, rapid incident resolution, root cause analysis, and continuous improvement of production platforms.

This position operates within a 24x7 support model and collaborates with development, infrastructure, business stakeholders, and external vendors.

Key Responsibilities

Production Incident Management

• Act as Level 2/3 escalation point for high-severity (P1/P2) incidents.
• Lead triage calls and drive resolution within SLA.
• Perform deep-dive troubleshooting across application, middleware, database, and infrastructure layers.
• Own post-incident RCA documentation and preventive action plans.

Application & System Support

• Support front-office, middle-office, and back-office systems.
• Monitor trade lifecycle flows (trade capture validation settlement reporting).
• Analyze trade breaks, reconciliation issues, settlement failures.
• Provide data fixes in production (under governance and change control).

Technical Troubleshooting

• Strong hands-on debugging in:
• Unix/Linux scripting
• SQL (Oracle / SQL Server / Sybase)
• Log analysis using any of tools like Splunk, Kibana, Dynatrace, AppDynamics.

Release & Change Management

• Validate production deployments.
• Perform smoke testing post-release.
• Review impact analysis for production changes.
• Support weekend releases and major rollouts.

Automation & Stability Engineering

• Develop automation scripts for health checks and recurring issues.
• Identify repetitive incidents and implement permanent fixes.
• Improve monitoring coverage and alert tuning.
• Drive shift-left initiatives to reduce ticket volumes.

Regulatory & Compliance Awareness

• Ensure adherence to audit and compliance requirements.
• Support regulatory reporting systems.
• Maintain production controls aligned with banking policies.

Domain Knowledge Required

Strong understanding of:

• Equities, Fixed Income, FX, Derivatives
• Trade lifecycle management
• Market data feeds
• SWIFT messaging
• Risk & PnL systems
• Reconciliation & settlement processes

Experience with platforms such as:

• Apex (preferred) / Murex / Calypso
• Trading OMS/EMS systems
• Treasury systems
• Core banking applications

Required Skills

Technical

• Unix/Linux
• SQL (complex joins, performance tuning)
• Microservices architecture
• Batch processing tools (Control-M)
• Monitoring tools
• ITIL framework

Soft Skills

• Strong stakeholder communication
• Ability to handle high-pressure incidents
• Leadership during bridge calls
• Clear RCA documentation

Preferred Experience

• 12+ years in production support
• Experience in Capital Markets or Tier-1 banks
• Automation mindset