L2 Production Support

Project Description:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire and delight our business partners through our multiple banking delivery channels.

Responsibilities

• :To provide quality day-to-day production support for Java/Web-based applications for Product, Market Liquidity Risk
• .To coordinate and support infrastructure maintenance activities
• .To manage implementations of new application releases, adhering to the best practices of the release management process
• .To work with various partners, such as peer application teams, infrastructure, vendors, security, and change teams, to provide seamless support for the business
• .To manage production issues by responding in a timely manner in accordance with the service level agreement with the business
• .To enhance the existing support process to maintain/improve service level & quality
• .Adopting application support in SRE approach

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Mandatory Skills Descriptio

• n:6+ years of working in an Application Level 2 UAT and Production Support Environment with Shell scripting, SQL, UNIX, and Lin
• uxConduct RCA for incidents received for failures or from use
• rsLiaise with L3, SME, and TDAP BAU TL to ensure the resolution of a production incide
• ntDeploy BAU reques
• tsManagement/ coordination of production defects, including cases where program changes are requir
• edMonitoring tools like Grafana, Alert Manager, AppDynami
• csMust know OpenShift, service mesh, Kubernet
• esGood to know TWS jobs monitori
• ngWith a keen interest in providing high service quality and familiar with the demand of a 24x7 support environme

nt
Nice-to-Have Skills Descripti

• on:Experience in application implementation projects in financial institutions would be advantageo
• us.Strong interpersonal, oral, and written communication skil