Junior client servicing executive

Company Description

Neo Narratives is a Mumbai-based digital agency specializing in co-creating captivating and targeted content that enhances client engagement. The agency helps businesses establish strong connections with their audiences through tailored digital platforms. With a diverse team of experts in finance, literature, science, and arts, Neo Narratives offers innovative and creative solutions to meet client needs. Their expertise ensures effective storytelling that resonates with niche networks.

ROLE DESCRIPTION

This is a full-time hybrid role for a Junior Client Servicing Executive, located in Navi Mumbai with some flexibility for remote work. Key responsibilities include managing day-to-day client communications, building and maintaining strong client relationships, creating and delivering presentations, collaborating with internal teams to meet client expectations, and ensuring exceptional customer service. Additionally, the role involves supporting account management initiatives to drive client satisfaction and retention. This is a role built for someone who takes ownership, communicates clearly, and is in it for the long haul.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for assigned clients - handle queries, provide updates, and ensure a smooth experience end-to-end.
• Coordinate and execute social media marketing (SMM) projects, ensuring timely delivery and alignment with client briefs.
• Collaborate closely with creative, content, and strategy teams to deliver integrated digital campaigns.
• Maintain project timelines, trackers, and reports, keeping all stakeholders informed at every stage.
• Proactively flag issues, propose solutions, and escalate when needed with a calm and professional demeanour.
• Build a thorough understanding of each client's brand, voice, and goals over time.
  

REQUIREMENTS

• Exceptional communication skills: written and verbal. You should be able to articulate ideas clearly and professionally.
• Working knowledge of SMM: understanding of platforms like Instagram, Facebook, LinkedIn, and how campaigns run end-to-end.
• Dedication and ownership: someone who follows through on commitments and doesn't wait to be chased.
• Prior experience in client servicing or digital marketing is a plus, but freshers with a strong interview performance are equally welcome.
• Comfortable managing multiple projects simultaneously with attention to detail.
• Must have your own laptop set up, ready to work remotely on WFH days.

REQUIREMENTS

• Hybrid working model
• Must be based in Mumbai / Navi Mumbai
• Required to travel to Navi Mumbai for 2 working days per week
• Must own a personal laptop suitable for meetings, basic SMM execution
• Working days: Monday to Friday

WHAT YOULL GAIN

We're a team that invests in people who invest in their work. If you're looking for a place to grow, not just a job - you'll find real opportunities here to take on more responsibility, lead accounts, and build a meaningful career in digital marketing. We work across multiple sectors which means you'll never stop learning. Long-term thinkers thrive at Neo Narratives.