IT Systems Management Analyst - Technical Writer

Project Description:

Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components

Responsibilities:

Support the IT Service Management teams in the development of content and materials (and not limited to):

ITSM process review/development

ITSM OpEx SharePoint administration

ITSM training and web usage/analytics

Development and production of Optum ITSM training LearnSource courseware related to ITSM

OpEx processes, e.g., Incident Management, SLO specific.

Lead ITSM transition of Optum learning systems from LearnSource, LinkedIn and finally into LMS

Skills include video production, UI design principles and successful training concepts and ideation manage the ITSM training courses and documentation for our Mergers and Acquisitions, as well as new internal users to the platform.

Mandatory Skills:

Documentation

ITSM

Itsm tool

Mandatory Skills Description:

Technical writing

Service Now

ITSM process review/development

ITSM OpEx SharePoint administration

ITSM training and web usage/analytics

Development and production of Optum ITSM training LearnSource courseware related to ITSM

OpEx processes, e.g., Incident Management, SLO specific.

Lead ITSM transition of Optum learning systems from LearnSource, LinkedIn and finally into LMS

Nice-to-Have Skills Description:

Self-starter with the ability to appropriately assess the need for independent decision-making

versus leadership escalation

Ability to react to product adjustments and expectations promptly and efficiently, Strong technical skills and ability to pick up new technologies quickly is beneficial, Excellent communication, interpersonal, and organizational skills.

Experience with Passion for customers and a demonstrated focus on customer experience

Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment

Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner.respect from other teams