IT Support Engineer / Infrastructure & Networking Executive

About Zensciences

Zensciences is one of the largest independent B2B marketing agencies, working with global

enterprises and fast-growth technology companies. We blend creativity, digital, and advisory to

help brands build relevance, reputation, and recall in complex B2B environments where

trust matters as much as reach.

Job Summary

We are looking for a proactive and technically skilled IT Support Engineer to manage day-to-day-

day IT infrastructure, provide technical support, and ensure smooth functioning of hardware,

software, and networking systems. The ideal candidate should have hands-on troubleshooting

experience and strong communication skills.

Key Responsibilities

1. Hardware Support

• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Diagnose and resolve hardware issues and component failures
• Perform preventive maintenance and system upgrades

2. Software Management

• Install, configure, and update operating systems (Windows / macOS)
• Manage software installations, patches, and upgrades
• Troubleshoot application-related issues

3. Networking

• Basic configuration and troubleshooting of LAN/WAN networks
• Support routers, switches, and Wi-Fi connectivity
• Monitor network performance and escalate complex issues

4. Troubleshooting & Diagnostics

• Identify, analyze, and resolve technical issues efficiently
• Provide remote and on-site support
• Maintain logs of issues and resolutions

5. Ad-hoc Technical Support

• Handle urgent and unplanned IT issues
• Support cross-functional teams with technical needs
• Assist in onboarding setup (systems, access, etc.)

6. IT Asset Management

• Track and maintain inventory of IT assets (hardware/software)
• Manage asset allocation, movement, and lifecycle
• Ensure proper documentation and compliance

7. Biometric Systems Support

• Install, configure, and maintain biometric devices
• Troubleshoot attendance system issues
• Coordinate with vendors for escalations and maintenance

8. Reporting & Documentation

• Prepare regular reports on IT issues, asset status, and system performance
• Maintain accurate documentation of configurations and processes
• Generate MIS reports for management review

Required Skills

Technical Skills:

• Knowledge of computer infrastructure and networking fundamentals
• Familiarity with Windows OS and macOS
• Understanding of IP addressing, DNS, DHCP
• Experience in hardware troubleshooting and diagnostics

Soft Skills:

• Strong communication and interpersonal skills
• Good problem-solving ability
• Ability to multitask and prioritize work
• Team-oriented mindset

Preferred Qualifications

• Diploma / Bachelors degree in IT, Computer Science, or related field
• Certifications like CCNA, CompTIA A+, Network+ (preferred)

Key Competencies

• Troubleshooting mindset
• Attention to detail
• Time management
• Ability to work in a fast-paced environment