Integration Support Engineer

Integration Support Engineer

Location: Mumbai / Pune / Chennai

Employment Type: Full-Time | Permanent

Department: Technology

About the Role:

We are looking for a skilled Integration Support Engineer to ensure seamless data exchange across freight forwarding, warehousing, and logistics systems using the Boomi AtomSphere platform.

This role combines technical problem-solving, system integration, and customer support, ensuring reliable and scalable data flows between internal systems and external partners.

Key Responsibilities:

• Provide frontline troubleshooting & support for integration issues using Boomi
• Handle customer interactions via calls, chat, and emailowning issues end-to-end
• Diagnose root causes and deliver effective technical solutions
• Support both:
• Real-time integrations (API / REST / SOAP)
• Batch processes (SFTP / file-based workflows)
• Design and implement integration solutions:
• Connectors (HTTP, SFTP, databases)
• Data transformations
• Error handling & logging
• Monitor system performance, logs, and ensure high availability & reliability
• Collaborate with engineering/product teams for complex issues
• Participate in on-call support rotation (including weekends if needed)

Technical Skills Required:

• Strong experience with SQL (T-SQL, DDL, DML) SQL Server preferred
• Hands-on with Boomi or similar iPaaS platforms
• Knowledge of:
• JavaScript / Groovy / Java
• ETL / ELT processes
• APIs (REST / SOAP)
• Understanding of:
• Networking fundamentals
• Performance tuning
• Exposure to:
• Cloud platforms (AWS / Azure / GCP)
• DevOps tools (CI/CD, Docker, Kubernetes, Terraform)
• Familiarity with tools like Jira / ServiceNow

Soft Skills

• Strong problem-solving mindset
• Excellent communication (technical + business)
• Ability to work independently under pressure
• Customer-first attitude with empathy
• Collaborative team player

Education & Experience

• Bachelors degree in a technical field (or equivalent experience)
• Minimum 2+ years of customer-facing technical support experience
• Experience in Boomi or other integration platforms preferred
• Agile/Scrum environment exposure

Certifications:

• Boomi Certifications:
• Associate Developer
• Professional Developer

To apply share your resume on saloni@digifocal.in