Inside Sales Engineer - Noida

Job description

As a market leader, we at E+G India are looking for an enthusiastic and dedicated individual to be a part of a dynamic team focused at offering optimum solutions to our customers nationwide.

Key Responsibilities

1. Technical Support to Customers

• Understand customer requirements, drawings, applications, and technical queries.
• Suggest suitable Elesa+Ganter products based on application, dimensions, material, load, operating conditions, and availability.
• Help customers identify correct product codes from catalogues, website, and internal product data.
• Provide basic technical clarifications related to product selection, interchangeability, installation, and application suitability.
• Coordinate with the Product Manager and parent company teams for complex technical queries, wherever required.

2. Quotations and Offers

• Prepare quotations in Microsoft Dynamics 365 Business Central.
• Ensure correct item codes, descriptions, prices, discounts, lead times, freight terms, and quotation validity are mentioned.
• Review customer enquiries and ensure that quotations are complete, accurate, and commercially clear.
• Coordinate internally for stock status, lead time, special pricing, delivery feasibility, and customer-specific requirements.
• Maintain proper quotation records and update enquiry / quotation status as required.

3. Customer Follow-up and Conversion Support

• Stay in regular touch with customers after sending quotations.
• Follow up for technical clarifications, pending decisions, revised requirements, and order conversion.
• Support field sales team by providing quotation status, technical inputs, and customer communication updates.
• Identify reasons for lost quotations and share useful feedback with Sales and Product Manager.

4. Coordination with Internal Teams

• Work closely with Sales, Inside Sales, Orders, Warehouse, Logistics, and Purchase teams to ensure smooth customer service.
• Coordinate for urgent enquiries, special items, imported items, stock availability, and dispatch commitments.
• Support the Product Manager in improving product knowledge, quotation quality, and technical response standards.

5. Product and Process Knowledge

• Develop strong understanding of Elesa+Ganter product range, applications, catalogue structure, and coding system.
• Keep product and application knowledge updated through catalogues, website, internal training, and guidance from the Product Manager.
• Follow internal processes for quotation preparation, approvals, technical clarification, and documentation.
• Help improve response time, accuracy, and professionalism in technical sales communication.

6. Website / Webshop Support to Customers

• Guide customers on how to browse and search for products on the E+G website / webshop.
• Assist customers in understanding product pages, technical data, drawings, availability, pricing, and product variants available online.
• Help customers identify the correct product codes and encourage them to use the website for faster product selection and ordering.
• Support customers in placing orders through the webshop, wherever applicable.
• Resolve basic customer queries related to webshop usage, login, product search, cart creation, order placement, pricing visibility, stock visibility, and order status.
• Coordinate internally with the relevant team for webshop-related issues that require technical, system, or backend support.
• Promote adoption of the E+G webshop by educating customers about its benefits, such as product availability, faster selection, technical downloads, and convenient ordering.

What can you expect:

• A market-leading position with global presence focused on service and impeccable quality and compliance standards
• An experienced and collaborative sales team with the most dynamic working environment
• Technical training at our headquarters in Italy and Germany

Who are you?

• Bachelors degree in mechanical engineering from a reputed college
• 5-7 years of techno-commercial experience preferably in similar product lines
• Willingness to Travel, whenever required
• excellent written and verbal communication skills in English, Hindi
• excellent interpersonal and presentation skills
• Proficient in Microsoft Office suite

Experience in ERP (Microsoft Dynamics Navision/Business Central) is preferred