Information Technology Technical Support

Job Title: IT Support Engineer

Location: Bangalore (On-Site) (Immediate Joiner) | Full-Time

Role Overview

Were seeking an IT Support Engineer with 14 years of experience in managing day-to-day

IT operations, providing endpoint support, and overseeing user lifecycle management. The role

involves troubleshooting hardware issues, managing vendors, maintaining Wi-Fi and biometric

systems, and ensuring smooth onboarding/offboarding for users across macOS and Windows

environments.

Key Responsibilities

Provide IT support for macOS and Windows systems, including troubleshooting

software, hardware, network, and technical issues.

Manage device repairs, coordinate with vendors, and maintain asset inventory.

Manage JumpCloud (MDM, SSO, policies, etc).

Administer Google Workspace user provisioning, access control, and group

management, etc.

Handle employee onboarding and offboarding (accounts, devices, access).

Support Wi-Fi, VPN (OpenVPN), and biometric attendance systems.

Handle Procurement and License Renewal.

Monitor and respond to Sophos endpoint protection alerts.

Maintain IT documentation, reports, and ticket updates via Jira.

Requirements

14 years of hands-on experience in IT support or system administration.

Proficient in macOS and Windows environments.

Experience with tools like -JumpCloud, Google Workspace, Sophos, OpenVPN, Jira

Strong troubleshooting and vendor coordination skills.

Basic understanding of networking, Wi-Fi, and biometric systems.

Education: B.Tech in Computer Science, Information Technology, or related field.