Information Technology Support Engineer
Intellitech IQ Consultancy
2 - 3 years
Pune City
Posted: 12/06/2026
Job Description
Work Location -Pune - Malpani Agile
Experience Required - 2 -3 Years
Job Type - Work from office
CTC - Will be decided based on experience, skillset & client interview
Must Have Skills - Excellent verbal and written English Communication.
Role Description
The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services.
This position is for the role of IT Support Engineer for a renowned MNC. IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like ServiceNow, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.
Educational Qualifications
- Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related field
Technical Skill- Minimum 1- 3 years of experience in IT Chat/Voice/Desktop support.
Min. 2 years of experience in IT/Desktop suppor- tKnowledge of Windows / MacOS/MacBook usage, Supporting Apple, Dell, and Lenovo devices
Knowledge to install/uninstall software applications on Laptop/Desktop device
- s
Knowledge of L1 support protoco - lsExcellent Troubleshooting skil
- lsKnowledge of any ticketing tools will be an added advanta
- geKnowledge of network protocols and configuration is a pl
Analytical & Behavioural Skil
- ls
Ability to multitask while maintaining attention to detail and meeting deadli - nesGood interpersonal skills handling internal and externals custome
- rs.Excellent problem-solving and analytical ski
- llsStrong written and verbal communication skills in Engl
- ishAbility to work in a team environm
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