Information Technology Support Engineer

IT Support L0 (Fresher)

Location: Vadodara, Gujarat - 390021

Position Summary:

We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0

Support Technician. The ideal candidate will have a strong foundation in computer science or

information technology, excellent verbal communication skills in English, and a passion for

troubleshooting and resolving technical issues.

Key Responsibilities:

First Point of Contact: Serve as the initial point of contact for IT support, handling

incoming support requests via phone, email, or ticketing system.

Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops,

laptops, and networks.

Incident Logging: Accurately document and log all support requests and resolutions in

the ticketing system.

User Assistance: Assist users with software installation, configuration, and basic

troubleshooting.

Hardware Support: Provide support for hardware issues, including desktops, laptops,

printers, and other peripherals.

Escalation: Escalate complex issues to higher-level support teams as needed.

Customer Service: Maintain a high level of customer service, ensuring all users are

treated with respect and professionalism.

Documentation: Maintain and update IT support documentation, guides, and FAQs.

Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, or a related

field (BCA, MCA, BSc).

Communication Skills: Excellent verbal and written communication skills in English.

Technical Knowledge: Basic understanding of computer hardware, software, and

networking concepts.

Problem-solving: Strong analytical and problem-solving skills.

Interpersonal Skills: Good interpersonal skills with the ability to work well in a team

environment.

Adaptability: Ability to learn new technologies quickly and adapt to changing

environments.

Desired Skills:

Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and

network issues.

Customer Focus: Ability to provide exceptional customer service and manage user

expectations.

Documentation: Ability to create and maintain clear and concise documentation.

Working Conditions:

Work Environment: Office-based role in Vadodara, Gujarat.

Working Hours: As we are providing support to international clients, working hours are

scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST including 1 hour

break.

Joining Duration:

Required: Within a month.