HVAC Service Manager

Job Summary

We are seeking an experienced and result-driven HVAC Service Manager to lead our service operations, ensuring efficient maintenance, troubleshooting, commissioning, and customer satisfaction across HVAC systems. The ideal candidate must have strong hands-on troubleshooting expertise and experience in VRF commissioning along with team management capabilities.

Key Responsibilities

1. Service Operations Management

• Lead and manage HVAC service operations including AMC, breakdown, and preventive maintenance
• Ensure quick diagnosis and resolution of service issues
• Allocate manpower efficiently for service calls and projects
• Maintain high service quality and adherence to SLAs

2. Technical Expertise (Critical Requirement)

• Strong hands-on experience in troubleshooting HVAC systems and diagnosing faults
• Expertise in VRF system commissioning (must-have)
• Handle complex technical issues across:
• VRF/VRV systems
• Chillers (Air-cooled & Water-cooled)
• AHU, FCU, Cassette & Ductable units
• Ensure systems are commissioned and functioning as per OEM standards
• Provide technical guidance to service engineers and technicians

3. Team Leadership & Management

• Lead and supervise service engineers and technicians
• Conduct technical training sessions (especially on troubleshooting & commissioning)
• Monitor performance and improve team productivity
• Ensure discipline, safety, and professionalism

4. Customer Relationship Management

• Manage key client relationships and ensure high satisfaction
• Handle escalations and critical breakdown situations
• Build long-term service contracts and client trust

5. AMC & Revenue Growth

• Drive AMC acquisition and renewals
• Identify opportunities for retrofit, repairs, and spare sales
• Achieve service revenue targets
• Prepare proposals, quotations, and contracts

6. Inventory & Spare Parts Management

• Manage spare parts planning and availability
• Coordinate procurement and reduce downtime
• Optimize inventory cost

7. Documentation & Reporting

• Maintain service logs, reports, and commissioning records
• Track KPIs such as closure time, repeat complaints, and uptime
• Prepare MIS reports using ERP systems (Odoo preferred)

8. Compliance & Safety

• Ensure adherence to safety standards and protocols
• Conduct safety audits and enforce site safety practices

Key Requirements

Education

• Diploma / B.Tech / BE in Mechanical Engineering or HVAC-related field

Experience

• 5-10 years in HVAC service and maintenance
• Minimum 5 years in a managerial role
• Experience in AMC handling and service team management

Technical Skills (Mandatory)

• Strong troubleshooting and fault diagnosis skills
• Hands-on experience in VRF commissioning
• Deep understanding of HVAC systems and controls
• Familiarity with OEM systems like LG, Mitsubishi, Toshiba

Soft Skills

• Leadership and team management
• Strong communication and client handling
• Problem-solving and decision-making ability

Preferred Skills

• Experience with Odoo ERP
• Exposure to multi-location service operations
• MEP industry background

Key Performance Indicators (KPIs)

• First-time fault resolution rate
• Service response & closure time
• AMC renewal rate
• Service revenue growth
• Customer satisfaction score

Salary & Benefits

• Competitive salary + incentives
• Travel allowances
• Growth opportunities

Why Join Us (BNE)

• Growing MEP & HVAC company with strong brand partnerships
• Opportunity to lead large-scale service operations
• Exposure to premium commercial projects