Core Responsibilities

Own global BCM domain operations strategy, execution, P&L performance, and margin expansion.
Lead end-to-end delivery across global centers, ensuring SLA adherence, quality, risk governance, and client confidence.
Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships.
Drive AI, analytics, automation, and platform-led transformation across operations with clear ROI and adoption metrics.

Leadership Expectations

Build a high-performance, inclusive, and digitally fluent leadership team across geographies.
Champion operating model simplification, cross-functional collaboration, and scalable governance.
Represent operations in executive forums with crisp business health, risk, investment, and transformation narratives.
Shape differentiated BCM capabilities, including domain-specific AI solutions and proprietary delivery frameworks.

Head Operations-Insurance