Front Office Team Lead
FARVIS Solutions Pvt Ltd
5 - 10 years
Chennai
Posted: 04/04/2026
Job Description
- Five Star Hotel
- Supervise and guide front office staff (receptionists, guest service agents)
- Ensure smooth check-in and check-out procedures
- Handle guest inquiries, complaints, and special requests professionally
- Maintain high standards of customer service and hospitality
- Monitor room availability and coordinate with housekeeping
- Train new employees and conduct on-the-job coaching
- Prepare duty rosters and manage staff scheduling
- Ensure compliance with hotel policies, SOPs, and safety standards
- Handle cash transactions, billing, and daily reports
- Assist management with audits and performance reviews
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