Front Office Manager

The Front Office Manager is responsible for overseeing all front office operations, ensuring seamless guest experiences from arrival to departure. This role requires strong leadership, operational efficiency, and a guest-first mindset to maintain high service standards at the resort.

Key Responsibilities

1. Front Office Operations

Manage daily front office activities including check-in, check-out, and reservations

Ensure smooth coordination between front office, housekeeping, and other departments

Monitor room allocation, occupancy, and guest flow

2. Team Leadership & Training

Lead, train, and supervise front office staff

Maintain high performance and service standards within the team

Conduct regular briefings and training sessions

3. Guest Experience Management

Handle guest queries, complaints, and escalations professionally

Ensure personalized guest interactions and satisfaction

Maintain service quality aligned with resort standards

4. Administrative & Financial Control

Oversee billing, cash handling, and daily reports

Ensure accuracy in reservations and guest records

Monitor operational efficiency and cost control

Skills & Qualifications

Bachelors degree in Hospitality or related field

36 years of experience in front office operations

Strong leadership and problem-solving skills

Excellent communication and interpersonal abilities

Knowledge of hotel management systems preferred

What We Offer

Competitive Salary Package

Career Growth Opportunities

Meals & Accommodation

How to Apply

+91 89406 89555

hr@srjungleresort.com

Anaikatti, Coimbatore