Front Office Executive

Location: Bengaluru

Employment Type: Full-time

Department: Front Office / Patient Experience

We are a patient-centric eye hospital committed to delivering high-quality ophthalmic care with compassion, efficiency, and professionalism. We are looking for a friendly, organized, and service-oriented Front Office Executive to ensure a smooth and welcoming experience for patients and visitors.

• Welcome patients and visitors in a professional and courteous manner
• Handle patient registration, appointments, and follow-up scheduling
• Manage incoming calls, patient inquiries, and appointment coordination
• Maintain accurate patient records and front desk documentation
• Coordinate with doctors, optometrists, counselors, and billing teams for seamless patient flow
• Assist patients with billing, insurance, and payment processes
• Ensure reception and waiting areas are clean, organized, and patient-friendly
• Guide patients regarding consultations, diagnostics, surgeries, and hospital services
• Handle walk-ins, emergency cases, and patient concerns calmly and efficiently
• Maintain confidentiality of patient information and adhere to hospital protocols

• Bachelors degree or diploma in any discipline
• 13 years of front office/reception experience, preferably in a hospital or clinic
• Excellent communication skills in English and Kannada (Hindi is an added advantage)
• Strong interpersonal and customer service skills
• Basic computer proficiency and familiarity with hospital management software/MS Office
• Good organizational and multitasking abilities
• Professional appearance and positive attitude

• Experience in healthcare, eye hospital, or diagnostic center operations
• Knowledge of appointment systems, billing, and insurance coordination
• Ability to manage patient interactions empathetically in a fast-paced environment

• Professional and growth-oriented work environment
• Exposure to advanced eye care operations
• Training and career development opportunities