Front Desk Executive

Job Description:

Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. Typical responsibilities of a front desk executive include greeting Visitors/clients and creating a positive office atmosphere. Answering the phone, taking messages, and redirecting calls to respective offices/divisions. Organizing and maintaining files and records and updating them when necessary. Should provide basic information about our business and functioning if it is necessary.

Job Profile/Responsibilities:

Greet, communicate, and welcome Visitors and clients.

Be professional and pleasant while interacting with guests.

Handling employee ID card issuance and maintaining its record & tracking.

Keep an inventory of office supplies such as stationery and ensure it is always stocked.

Make travel arrangements, vehicle booking or any other administrative help, whenever necessary.

Maintain Courier Inward and Outward details.

Maintain leave record of Contract employees, like drivers and support staff.

Maintain Stationery stock, and its issue Register department wise.

Maintain the record of Vehicle maintenance and make sure the periodical services, and their cost.

Supervise and make sure hygiene and cleanliness are maintained in the office.

Handle queries and address complaints.

Attend phone calls and redirect them to the appropriate line.

Take messages and pass them on to the receiver.

Maintain visitors logbook.

Receive packages, deliveries, and letters and redirect to concerned person.

Regularly check and sort emails.

Maintain a filing system of all required documents.

Have an overview of the office expenses and costs.

Required Skills/Abilities:

Effective and clear communicationboth written and verbal.

Strong Interpersonal Skills/Ability to work with different groups of people.

Neat and Professional Appearance.

Multitasking & prioritizing

Ability to Stay Calm Under Pressure.

Technical Skills Familiar with MS word, excel and power point. Being able to operate Scanner & photocopier.

Ability to work under pressure and problem-solving skills.

Phone etiquette Communicate effectively over the phone by greeting the caller, introducing themselves, maintaining a positive tone of voice and concluding conversation.