French Language Executive

Role Title

FRENCH LANGUAGE EXECUTIVE

DescriptionPosition Name: French Language Executive

Job Code: 402197

Location: Mumbai

Band: BPO 3

Exp range - 6 to 8 years

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Required Skills & Qualifications

Excellent communication and stakeholder management.

Proficiency in French language (written and spoken)

Expertise to interact with native French speakers

Experience in customer service and interaction skills

Good to have skills

Workday Workforce Lifecycle

Organization and Absence Management

Key Responsibilities

Managing interactions with employees over phone, e-mail and chat related to below processes:

Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full coverage, and designate specific locations for coverage one day in advance.

Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced overtime within thresholds, and track all decisions for audit.

Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out processes, and maintain logs of sick calls and adjustments.

Communication Protocols: Maintain open communication with Scheduling, Deployment MO, and leadership; escalate issues and document all communications.

Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system updates, compliance audits, and process guidance.

Dependability: Scheduling and conducting meetings with employees regarding attendance, using Power BI dashboards to identify meeting needs, coordinating with union representatives, and managing post-meeting data entry.

Performance: Supporting accommodation, injury, and medical leave processes, data entry, record keeping, system updates, coding audits, and managing claims for accommodations, injuries, and long-term illness.

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https://www.myglit.com/lateral/cref/6d6c2e1328